I was brought on as the first UX writer. My main responsibilities were:
1. Understand our user base and define the voice of the product so that it speaks in “their language.”
2. Write copy for the product including onboarding flows, error messages, dashboards, and much more.
3. Make sure the team uses Mayple voice and the correct tone for every interaction with our users.
4. User research and feature definition: User interviews, user testing, mapping out user stories, and heuristic evaluation.